Thank you for shopping with Orniva. We have to aim to make your ordering and delivery experience as smooth and reliable as possible. Please read our Shipping Policy below for details on how we process and ship your orders.

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How we send your order

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Every Orniva piece is packed by hand at our London warehouse and posted with either Royal Mail or Evri. We hold our own stock, so nothing is shipped from overseas and nothing takes weeks to arrive.

Delivery options and costs

Service

Cost

Arrives

Royal Mail Tracked 48/ Evri

£3.49

2–3 working days after dispatch

Royal Mail Tracked 24/ Evri

£4.99

1–2 working days after dispatch

Free delivery

Free over £40

Sent Tracked 48

 

We currently deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We're working on international delivery if you'd like to know when it opens, join our list at the bottom of any page.

When your order is dispatched

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Orders are posted within 2–4 working days. You’ll get an email with tracking the moment yours is on its way. We don’t post on weekends or UK bank holidays.

Most orders arrive within 4–7 working days in total 2–4 days to post, then 2–3 days with Royal Mail Tracked 48. Tracked 24 arrives sooner once posted.

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If your order is running late

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Our carriers ask us to wait 10 working days from the dispatch date before we can treat a UK parcel as lost. We know that's frustrating so if your tracking hasn't updated in three working days, email us at info@shoporniva.com and we'll start chasing it for you straight away rather than waiting the full ten.

Once a parcel is confirmed lost, we'll send a replacement or refund you in full. You won't be asked to claim it yourself.

If your order arrives damaged

Email us at info@shoporniva.com within 30 days with your order number and a photo of the piece and the packaging. We'll replace it or refund you, and we'll cover the return postage. You don't need to send it back before we sort it out.

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Wrong address

We post to the address entered at checkout, so please do check it. If you spot a mistake, email us within 2 hours and if the parcel hasn't gone yet we'll change it. If a parcel comes back to us because the address was incorrect, we'll happily resend it once you cover the postage again.

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RETURN

The short version

You have 30 days from the day your order arrives to change your mind and send it back for a full refund. It needs to come back unworn and in its original packaging. You pay the return postage unless the piece was faulty or we sent the wrong thing — in which case we cover it.

Everything below is the detail, including your legal rights, which are broader than our own policy in a couple of places.

Changing your mind

We'd rather you had a piece you love than a piece you tolerate. So if it isn't right, send it back within 30 days of delivery and we'll refund you in full, including the standard delivery charge you originally paid.

To be refunded, a piece needs to be:

• Unworn, other than trying it on

• In its original Orniva box and packaging

• Complete, with any care card or dust bag it arrived with

 

We can't refund pieces that show signs of wear, have been altered or resized, or come back without their packaging. If a returned piece has been handled more than was needed to see whether you wanted to keep it, we may reduce your refund to reflect the loss in value  but we'll always tell you before we do, and why.

Earrings

Keep this section only if you seal your earrings (see note 7.)

For hygiene reasons, pierced earrings can't be returned once their seal has been opened. This is the one exception to the 30 days above, and it's a health protection rule rather than a preference of ours. Sealed, unopened earrings can be returned as normal, and this doesn't affect your rights if a pair arrives faulty.

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Your legal right to cancel

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Separately from our 30-day policy, UK law gives you a statutory right to cancel an online order.

You have 14 days from the day after your order arrives to tell us you're cancelling, and a further 14 days from telling us to send the goods back. You don't have to give a reason. We'll refund you within 14 days of receiving the pieces back, or of you showing us proof that you've posted them whichever is sooner.

Our 30-day policy is longer than this and applies on top of it. We've set it out separately so you can see exactly what the law gives you as a minimum.

To cancel, email info@shoporniva.com with your order number, or use the cancellation form at the end of this page. Any clear statement works you don't have to use our wording.

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If something is faulty

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If a piece arrives faulty or isn't as described, you have 30 days to reject it for a full refund under the Consumer Rights Act 2015. After 30 days, and for six months from delivery, we'll repair or replace it. We pay the return postage on anything faulty.

Our tarnish promise

Beyond your legal rights, this is something we choose to offer. If an Orniva piece tarnishes within a year of normal wear, we'll restore or replace it.

We can say that because we know what our pieces are made of and we're not hoping you won't ask. It doesn't cover damage, breakage, or exposure to perfume, chlorine or cleaning products but ordinary daily wear is exactly what these pieces are for, and if one lets you down we want to know.

Email info@shoporniva.com with your order number and a photo.

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How to return something

1. Email info@shoporniva.com  with your order number and which pieces are coming back. A reason is welcome but not required.

2. We'll reply within 3-5 working days with the return address and anything else you need.

3. Post it back to us. Please use a tracked service until it reaches us it's still your parcel, and without tracking we can't help if it goes missing.

4. We'll email you when it arrives and refund you within 5-7 working days, and always within the 14 days the law allows.

 

Refunds go back to the payment method you used. Your bank may take a further 3–5 working days to show it.

Return postage

You pay to send a return back to us when you've simply changed your mind. We'll pay it or refund what you spent  whenever a piece is faulty, damaged in transit, or not what you ordered.

We refund the standard delivery charge you paid on your original order. If you paid extra for a faster service, we refund the standard rate rather than the upgrade.

Exchanges

We don't run exchanges as a separate process, because returning and reordering is faster for you and means you're not waiting on us twice. Send the piece back, and order the one you want whenever you like.

Who we are

Orniva is Orniva LTD, company number 16153206,. You can reach us at info@shoporniva.com and we answer everything within one working day.

Nothing in this policy affects your statutory rights. If you're unhappy with how we've handled a return, reply to any email from us and it will come to a founder, not a queue.

Model cancellation form

You don't have to use this  an email works just as well. It's here because we're required to make it available.

To Orniva,

(Full address will be emailed to you when contacted), info@shoporniva.com:

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on:

Name:

Address:

Order number:

Signature (only if sending on paper):

Date:

Contact Us

For questions related to shipping or your order, reach out to us at:

Email: info@shoporniva.com
Business Name: Orniva
Website: www.orniva.com