Last Updated: 29/11/2025

Thank you for shopping with Orniva. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.

1. Returns Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• Items showing signs of wear, damage, or alteration may not be eligible for a refund.​

2. How to Start a Return

To initiate a return, please contact us at [Insert Email] with:

• Your order number

• The item(s) you would like to return

• The reason for your return

Our team will respond with return instructions.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of approval or denial of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or provider.

Shipping fees paid at checkout are non-refundable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item:

• Please contact us within 48 hours of delivery at [Insert Email].

• Include your order number and clear photos of the issue.

• We will arrange a replacement or refund at no cost to you.

6. Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please initiate a return for a refund and then place a new order.

7. Non-Returnable Items

The following items cannot be returned:​

• Gift cards

• Final sale items