Last Updated: 29/11/2025

Thank you for shopping with Orniva. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.

1. Returns Eligibility

We accept returns under the following conditions:

• You have 30 days from the day your order arrives to change your mind and send it back for a full refund, including the standard delivery charge you originally paid.

• Items must be unused, unworn, and in their original packaging.

• Items showing signs of wear, damage, or alteration may not be eligible for a refund.​

2. How to Start a Return

To initiate a return, please contact us at info@shoporniva.com with:

• Your order number

• The item(s) you would like to return

• The reason for your return

Our team will respond with return instructions.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of approval or denial of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–7 business days for the refund to appear, depending on your bank or provider.We refund the standard delivery charge you paid on your original order. If you chose a faster service, we refund the standard rate rather than the upgrade. Return postage is yours when you've simply changed your mind — we cover it whenever a piece is faulty, damaged in transit, or not what you ordered.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item:

• If a piece arrives damaged or faulty, email us at info@shoporniva.com within 30 days with your order number and a photo. We’ll replace it or refund you in full, and we’ll cover the return postage.

• Include your order number and clear photos of the issue.

• We will arrange a replacement or refund at no cost to you.

6. Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please initiate a return for a refund and then place a new order.

7. Non-Returnable Items

The following items cannot be returned:​

• Gift cards

• Final sale items